Automotive Service Advisor: Customer Experience Champion

Planet Ford Dallas; Fort Worth (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K

Health Insurance

Dental Insurance

Disability & Life Insurance

Paid holidays

Flexible work schedule

World Class University

New hire orientation

On-the-job training

Certifications processes

Soft skills / work process training

Career paths

Job summary

Planet Ford Dallas is seeking an Experienced Service Advisor to greet guests, schedule appointments, and act as a liaison between customers and service technicians. The role focuses on making customers feel welcome and confident their needs are met within a dealership setting.

The successful candidate will communicate repair needs clearly, provide accurate estimates, and help up-sell services with integrity while maintaining CSI standards and high customer satisfaction.

Qualifications

• Experience in customer service is a plus.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Skills

Experience (customer service)

Job description

Planet Ford Dallas is seeking an Experienced Service Advisor to greet guests, schedule appointments, and act as a liaison between customers and service technicians. The role focuses on making customers feel welcome and confident their needs are met within a dealership setting.

The successful candidate will communicate repair needs clearly, provide accurate estimates, and help up-sell services with integrity while maintaining CSI standards and high customer satisfaction.