Automotive Service Advisor | Scheduling & Customer Solutions

Platinum Ford North; Texas; Hybrid; USD 34,000 - 60,000; Full time

Job summary

Platinum Ford North in Pilot Point, TX is seeking a customer-focused service department associate. You will greet customers, gather vehicle information, and clearly explain repair needs and costs to help them decide on services.

You'll record details for technicians, manage appointments, update customers on status, and suggest additional services when appropriate, maintaining smooth workflow and strong customer satisfaction.

Qualifications

• Customer-focused role requiring strong interpersonal skills.

Responsibilities

• Greet customers and gather vehicle information for repairs.
• Record customer data and vehicle issues for technicians.
• Advise on maintenance/services and explain costs.
• Schedule service appointments and optimize workflow.
• Provide updates on repair status and costs.
• Upsell services and products when appropriate.

Skills

Customer service

Automotive knowledge

Scheduling

Technical software

Job description

Platinum Ford North in Pilot Point, TX is seeking a customer-focused service department associate. You will greet customers, gather vehicle information, and clearly explain repair needs and costs to help them decide on services.

You'll record details for technicians, manage appointments, update customers on status, and suggest additional services when appropriate, maintaining smooth workflow and strong customer satisfaction.