Auto Service Advisor - Customer-Focused Repairs Scheduling

Vaden of Beaufort; Beaufort (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health, Dental & Vision Insurance

401(k) with Employer Match

Paid Vacation & Holidays

Employee Discounts

Ongoing Training

Career Advancement Opportunities

Job summary

Vaden Automotive is seeking an experienced Automotive Service Advisor to join our service team. Candidate should be knowledgeable and customer-focused, effectively communicating repair recommendations, and managing a busy service department.

As a valued team member, you will provide a welcoming service experience, document customer concerns, and review maintenance services. This role offers competitive pay with commissions and bonuses, along with health benefits and opportunities for advancement.

Qualifications

• Previous Automotive Service Advisor experience strongly preferred.
• Solid understanding of automotive maintenance and repair required.
• Must pass a pre-employment background check and MVR.

Responsibilities

• Greet customers and create a professional, welcoming service experience.
• Listen to customer concerns and accurately document vehicle needs.
• Schedule appointments and manage repair orders.
• Review recommended maintenance and repairs with customers.
• Explain technical information in a way customers can easily understand.
• Communicate repair updates and timelines throughout the service process.
• Work closely with technicians to monitor vehicle repairs.
• Recommend appropriate maintenance and dealership services.
• Review completed work with customers before vehicle delivery.
• Follow up with customers and build relationships that encourage repeat business.
• Maintain a high level of customer satisfaction throughout the entire service experience.

Skills

Automotive service experience

Communication skills

Customer service skills

Time management

Teamwork

CDK experience

Xtime experience

Education

High school diploma or equivalent

Job description

Vaden Automotive is seeking an experienced Automotive Service Advisor to join our service team. Candidate should be knowledgeable and customer-focused, effectively communicating repair recommendations, and managing a busy service department.

As a valued team member, you will provide a welcoming service experience, document customer concerns, and review maintenance services. This role offers competitive pay with commissions and bonuses, along with health benefits and opportunities for advancement.