SERVICE ADVISOR

Pegasus CDJR; Ennis (TX); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Pegasus CDJR in Ennis, TX is seeking a Service Advisor to greet customers, listen to vehicle concerns, and gather information for technicians. You will clearly explain repair needs and costs, document details, and keep the flow of the service bay moving.

You will schedule appointments, provide accurate maintenance recommendations, follow up on repairs, and look for upsell opportunities while respecting the customer's budget.

Qualifications

• Customer service skills to build rapport and deliver exceptional service.
• Automotive knowledge of repair and maintenance processes.
• Strong organizational skills to manage multiple tasks and schedule.
• Technical proficiency with service software and basic computer use.

Responsibilities

• Customer interaction: Greet customers and gather information about vehicle issues.
• Documentation: Record customer information and vehicle issues for technicians.
• Service recommendations: Advise on maintenance and repairs with cost clarity.
• Scheduling: Manage the service schedule and appointments.
• Follow-up: Update customers on status and cost changes.
• Sales: Upsell additional services and products while respecting budget.

Skills

Customer service

Automotive knowledge

Organizational skills

Technical proficiency

Job description

SERVICE ADVISOR# SERVICE ADVISORPegasus CDJR - Ennis, TX 75119## DescriptionKey Responsibilities* Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.* Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.* Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.* Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.* Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.* Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and Qualifications* Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.* Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.* Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.