Automotive Service Advisor | Scheduling & Customer Care

Bert Ogden Motors, Inc.; Mission (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Bert Ogden Motors, Inc. is seeking a Service Advisor to schedule service work and upsell necessary maintenance to customers. You will greet customers, determine mechanical issues, and advise on care per manufacturer specs using maintenance menus.

Responsibilities include explaining additional work with costs and timelines, following up on repair progress, contacting customers about changes, and handling inquiries about work and appointments while delivering vehicles and answering questions.

Qualifications

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.

Responsibilities

• Greet customers in a timely, friendly manner and determine the nature of the mechanical problem.
• Advise customers on car care and maintenance per manufacturer specs using service menus.
• Explain required additional work, including cost and time implications.
• Follow up on repair order progress and contact customers about changes in estimates or promised times.
• Handle inquiries about work in process and appointments; deliver vehicles and answer questions.

Skills

Mechanical knowledge

Sales experience

Communication skills

Job description

Bert Ogden Motors, Inc. is seeking a Service Advisor to schedule service work and upsell necessary maintenance to customers. You will greet customers, determine mechanical issues, and advise on care per manufacturer specs using maintenance menus.

Responsibilities include explaining additional work with costs and timelines, following up on repair progress, contacting customers about changes, and handling inquiries about work and appointments while delivering vehicles and answering questions.