Automotive Service Experience Specialist

PLATINUM TMS TEXOMA LLC; Denison (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Paycom in Denison, TX is seeking a customer-focused Service Advisor to support our automotive service center. You will greet customers, capture vehicle issues, and explain repair needs and costs clearly to help them make informed decisions.

The role requires strong organizational and technical skills to schedule appointments, document information accurately, coordinate with technicians, and sometimes upsell services while respecting the customer budget.

Qualifications

• Customer service skills to build rapport and provide exceptional service.
• Automotive knowledge to communicate repair processes effectively with customers and technicians.
• Organizational skills to manage multiple tasks and appointments efficiently.
• Technical proficiency with automotive service software and basic computer skills.

Responsibilities

• Greet customers and gather information about vehicle issues.
• Explain repair needs and associated costs clearly.
• Record customer information and vehicle issues accurately for technicians.
• Advise on necessary maintenance and services, including benefits and costs.
• Schedule service appointments by coordinating with technicians and customers.
• Provide follow-up on repair status and any changes in recommendations or costs.
• Upsell additional services and products while respecting the customer's budget and preferences.

Skills

Customer Service Skills

Automotive Knowledge

Organizational Skills

Technical Proficiency

Job description

Paycom in Denison, TX is seeking a customer-focused Service Advisor to support our automotive service center. You will greet customers, capture vehicle issues, and explain repair needs and costs clearly to help them make informed decisions.

The role requires strong organizational and technical skills to schedule appointments, document information accurately, coordinate with technicians, and sometimes upsell services while respecting the customer budget.