Vehicle Repair Estimator - Drive Customer Experience

Boyd Group; Clarksville (TN); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

The Boyd Group in Clarksville, TN is seeking an Estimator to deliver an exceptional customer experience while coordinating vehicle repairs and communicating with customers and insurers. You will document interactions, guide customers through the repair process, and ensure compliance with DRP requirements as part of a team focused on KPIs.

Responsibilities include accurate documentation, updating stakeholders, daily production walks, and participating in trainings.

Formación

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsabilidades

• Document and update all customer interactions with pertinent details.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and WOW processes.
• Communicate customer requests to appropriate team members.
• Participate in production walks with the Management Team.
• Support all team members when required.
• Attend training and staff meetings as required.

Conocimientos

OE Guidelines

Basic computer skills

DRP compliance

I-CAR training

Valid driver's license

Educación

High School Diploma or equivalent

Descripción del empleo

The Boyd Group in Clarksville, TN is seeking an Estimator to deliver an exceptional customer experience while coordinating vehicle repairs and communicating with customers and insurers. You will document interactions, guide customers through the repair process, and ensure compliance with DRP requirements as part of a team focused on KPIs.

Responsibilities include accurate documentation, updating stakeholders, daily production walks, and participating in trainings.