Estimator - Auto Repair & Insurance Liaison

Boyd Group; Roebuck Forest (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

The Boyd Group is seeking an Auto Damage Estimator to create detailed vehicle repair estimates, coordinate repair needs for customers, and communicate with insurance companies throughout the repair process. You will accurately assess damage and document repairs and parts required, aligning with the shop's KPIs.

You will work with a team to ensure top customer experience, participate in production walks, and maintain compliance with DRP processes.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic computer skills

DRP compliance

I-CAR Training

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Auto Damage Estimator to create detailed vehicle repair estimates, coordinate repair needs for customers, and communicate with insurance companies throughout the repair process. You will accurately assess damage and document repairs and parts required, aligning with the shop's KPIs.

You will work with a team to ensure top customer experience, participate in production walks, and maintain compliance with DRP processes.