Vehicle Repair Estimator & Customer Experience Lead

Boyd Group; Cave Spring (VA); On-site; USD 63,000 - 77,000; Full time

Job summary

The Boyd Group is seeking an Estimator for our Roanoke, VA repair facility. You will assess vehicle damage, document repairs, and coordinate with customers and insurance providers to ensure a smooth process.

The role emphasizes accurate communication, safety, and teamwork to meet facility KPIs. Candidates should have a High School Diploma (or equivalent) and basic computer skills, with at least 1 year of experience and a willingness to complete I-CAR training.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Willingness to complete I-CAR Training.

Responsibilities

• Document every customer interaction with pertinent details.
• Provide accurate and timely information to customers, guiding them through the repair process.
• Ensure compliance with insurance client requirements and DRP metrics.
• Participate in daily production walks with management.
• Attend Health & Safety and staff meetings as required.
• Support team members when needed.
• Communicate customer requests to appropriate team members.
• Contribute to achieving the repair facility KPIs.

Skills

Communication

Customer service

Insurance knowledge

Attention to detail

Education

High School Diploma or equivalent

I-CAR Training

Tools

Basic Computer Skills

Job description

The Boyd Group is seeking an Estimator for our Roanoke, VA repair facility. You will assess vehicle damage, document repairs, and coordinate with customers and insurance providers to ensure a smooth process.

The role emphasizes accurate communication, safety, and teamwork to meet facility KPIs. Candidates should have a High School Diploma (or equivalent) and basic computer skills, with at least 1 year of experience and a willingness to complete I-CAR training.