Senior Vehicle Repair Estimator — Customer Experience Lead

Boyd Group Services; Smyrna (TN); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Boyd Group Services in Smyrna, TN is seeking an experienced Estimator to deliver accurate vehicle damage appraisals and manage the repair process from intake to delivery. You will coordinate with customers, insurers, and shop staff to ensure clear communication and timely updates.

The role requires knowledge of OE guidelines, DRP processes, and a commitment to customer service. You’ll participate in team meetings, complete I-CAR training, and maintain accurate documentation while supporting the

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsabilités

• Document every customer interaction with pertinent details
• Provide accurate, timely information and guide customers through the repair process
• Ensure compliance with insurance client requirements and DRP procedures
• Adhere to WOW Operating Ways for customer drop-offs, repair planning, and communication
• Communicate customer requests to the appropriate team members
• Greet customers with positive energy in person and on the phone
• Understand required insurance programs and procedures
• Participate in daily production walks with the Management Team
• Support all team members when required
• Attend monthly Health & Safety and staff meetings
• Attend training sessions and workshops recommended by Store Manager

Connaissances

Awareness of where to look for answers

Basic computer skills

Valid driver’s license

I-CAR training willingness

DRP compliance experience

Formation

High school diploma or equivalent

Knowledge of repairs and OE guidelines

Description du poste

Boyd Group Services in Smyrna, TN is seeking an experienced Estimator to deliver accurate vehicle damage appraisals and manage the repair process from intake to delivery. You will coordinate with customers, insurers, and shop staff to ensure clear communication and timely updates.

The role requires knowledge of OE guidelines, DRP processes, and a commitment to customer service. You’ll participate in team meetings, complete I-CAR training, and maintain accurate documentation while supporting the