Automotive Repair Estimator & Customer Experience Lead

Boyd Group; Savannah (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Boyd Group in Savannah, GA is seeking a professional Estimator to deliver exceptional customer service by creating accurate vehicle repair estimates, coordinating repairs, and maintaining clear communication with customers and insurance companies throughout the process.

You will assess damage, document repairs, participate in weekly production walks with the management team, and ensure compliance with DRP requirements while upholding safety standards.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent required.
• Awareness of where to look for answers.
• Basic computer skills and DRP compliance.
• Willingness to complete I-CAR Training.

Responsibilities

• Provide an exceptional customer experience while creating estimates and coordinating repairs.
• Document and update all customer interactions with pertinent details.
• Inform and update customers and insurance companies throughout the repair process.
• Accurately assess vehicle damage and document needed repairs and parts.
• Participate in daily production walks with the Management Team and attend safety meetings.

Skills

Knowledge of repairs

OE guidelines

Basic computer skills

DRP compliance

Communication

Education

High School diploma or equivalent

Tools

I-CAR Training

Job description

The Boyd Group in Savannah, GA is seeking a professional Estimator to deliver exceptional customer service by creating accurate vehicle repair estimates, coordinating repairs, and maintaining clear communication with customers and insurance companies throughout the process.

You will assess damage, document repairs, participate in weekly production walks with the management team, and ensure compliance with DRP requirements while upholding safety standards.