Collision Estimator: Drive Repairs & Customer Experience

Boyd Group; Seffner (FL); On-site; USD 55,000 - 77,000; Full time

Job summary

The Boyd Group in Seffner, FL is seeking an Estimator to deliver exceptional customer experiences while creating precise estimates and coordinating vehicle repairs with insurance providers. You will document damage, determine required repairs, and communicate with customers and teams to meet KPIs.

Ideal candidates have knowledge of repairs, OE guidelines, DRP compliance, and at least one year of DRP experience, plus a valid driver's license and willingness to complete I-CAR training.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate information guiding customers through repair process.
• Ensure compliance with insurance client requirements and DRP metrics.
• Follow WOW Operating Ways for drops-offs, planning, and communication.
• Communicate customer requests to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members when required.
• Attend health & safety and staff meetings if required.
• Attend training and information sessions as recommended by Store Manager.

Skills

Basic Computer Skills

Valid Driver's License

DRP Compliance Knowledge

I-CAR Training Willingness

Education

High School Diploma or equivalent

Job description

The Boyd Group in Seffner, FL is seeking an Estimator to deliver exceptional customer experiences while creating precise estimates and coordinating vehicle repairs with insurance providers. You will document damage, determine required repairs, and communicate with customers and teams to meet KPIs.

Ideal candidates have knowledge of repairs, OE guidelines, DRP compliance, and at least one year of DRP experience, plus a valid driver's license and willingness to complete I-CAR training.