Estimator - Customer Experience & Auto Repair

Boyd Group; City of Rochester (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental leave

Paid holidays

Health insurance

401(k) plan

Disability & Life insurance

Continuing education

Safety glasses

Uniform stipend

Daily pay option

Job summary

The Boyd Group is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle damage estimates and coordinating repairs with customers and insurance companies. The role focuses on documenting all interactions, guiding customers through the repair process, and ensuring compliance with DRP and WOW standards.

The estimator will work with the team to meet KPIs, participate in production walks, and support colleagues across the repair facility.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Education

High School Diploma or equivalent

I-CAR Training

Job description

The Boyd Group is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle damage estimates and coordinating repairs with customers and insurance companies. The role focuses on documenting all interactions, guiding customers through the repair process, and ensuring compliance with DRP and WOW standards.

The estimator will work with the team to meet KPIs, participate in production walks, and support colleagues across the repair facility.