Vehicle Repair Estimator: Customer-Focused & KPI-Driven

JHCC Holdings LLC; Pooler (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Boyd Group in Pooler, GA is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and detailing required repairs. You will coordinate with customers and insurance providers, documenting communications and ensuring repairs align with the shop’s KPIs.

You will also ensure compliance with insurance programs and participate in team meetings, with opportunities for training and growth.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.

Responsibilities

• Document and update customer interactions accurately.
• Provide accurate information and guide customers through repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Participate in daily production walks with Management.
• Maintain store KPIs and uphold company values.

Skills

Customer service

Attention to detail

OE guidelines knowledge

Communication with insurance

I-CAR training willingness

Valid driver’s license

Education

High School Diploma or equivalent

Job description

The Boyd Group in Pooler, GA is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and detailing required repairs. You will coordinate with customers and insurance providers, documenting communications and ensuring repairs align with the shop’s KPIs.

You will also ensure compliance with insurance programs and participate in team meetings, with opportunities for training and growth.