Auto Body Estimator: Customer-Focused Repair Lead

Gerber Payroll Services, Inc.; Lakewood (CO); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Insurance Day 1

401(k) Match

Short-Term Disability

Education Opportunities

Safety Glasses Provided

Uniform Stipend

Daily Pay

Job summary

The Boyd Group is seeking an Estimator to provide an exceptional customer experience while creating estimates and coordinating repair needs for customers, including all communication with them and insurance companies throughout the repair process.

The Estimator will accurately assess vehicle damage and document needed repairs and parts replacement on the damage appraisal, working with the team to achieve the repair facility's KPIs and align with WOW Operating Way standards.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Willingness to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document every customer interaction accurately and update details
• Provide customers with accurate information and guide them through the repair process
• Ensure compliance with insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Basic Computer Skills

Compliance for DRP’s

Awareness of where to look for answers

Minimum of 1-year experience

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator to provide an exceptional customer experience while creating estimates and coordinating repair needs for customers, including all communication with them and insurance companies throughout the repair process.

The Estimator will accurately assess vehicle damage and document needed repairs and parts replacement on the damage appraisal, working with the team to achieve the repair facility's KPIs and align with WOW Operating Way standards.