Auto Repair Estimator: Damage Appraisal & Customer Champion

Glass America; Pearl (MS); On-site; USD 45,000 - 65,000; Full time

Job summary

The Boyd Group is seeking an experienced Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating vehicle repairs with customers, insurers, and the repair team.

The role emphasizes documenting communications, maintaining repair plans, and ensuring adherence to DRP and insurance guidelines while supporting the production team and safety initiatives.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Repair knowledge

Computer skills

DRP knowledge

1 year experience

I-CAR training

Driver's license

Education

High School Diploma

Job description

The Boyd Group is seeking an experienced Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating vehicle repairs with customers, insurers, and the repair team.

The role emphasizes documenting communications, maintaining repair plans, and ensuring adherence to DRP and insurance guidelines while supporting the production team and safety initiatives.