Auto Repair Estimator & Customer Experience Advocate

Mobile Auto Solutions, LLC; Pooler (GA); On-site; USD 49,000 - 70,000; Full time

Job summary

The Boyd Group is seeking an Estimator in GA Pooler. You will create estimates, coordinate repairs with customers and insurers, and document all interactions to support KPIs.

You will ensure DRP compliance, assist with repair planning, and participate in daily production walks with the management team. A positive, customer‑focused approach is essential.

Required: High School Diploma or equivalent, 1 year DRP experience, ability to complete I-CAR training, and a valid driver's license.

Qualifications

• Knowledge of repairs and OE guidelines
• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP's minimum of 1-year experience
• Must be willing to complete I-CAR training
• Valid driver's license

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Job description

The Boyd Group is seeking an Estimator in GA Pooler. You will create estimates, coordinate repairs with customers and insurers, and document all interactions to support KPIs.

You will ensure DRP compliance, assist with repair planning, and participate in daily production walks with the management team. A positive, customer‑focused approach is essential.

Required: High School Diploma or equivalent, 1 year DRP experience, ability to complete I-CAR training, and a valid driver's license.