Auto Damage Estimator: Customer-Centric & Precise

JHCC Holdings LLC; Hardeeville (SC); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Great benefits

Bonus opportunities

Job summary

The Boyd Group is seeking an Estimator to deliver an exceptional customer experience by creating estimates and coordinating repair needs for customers, including interaction with insurance companies throughout the repair process.

The Estimator assesses vehicle damage, documents required repairs, and collaborates with the team to meet KPIs while upholding honesty, integrity, and respect as core values.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPIs by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Skills

Customer service

Attention to detail

Insurance processes

I-CAR training

Valid driver’s license

DRP compliance

Education

High School diploma or equivalent

Job description

The Boyd Group is seeking an Estimator to deliver an exceptional customer experience by creating estimates and coordinating repair needs for customers, including interaction with insurance companies throughout the repair process.

The Estimator assesses vehicle damage, documents required repairs, and collaborates with the team to meet KPIs while upholding honesty, integrity, and respect as core values.