Auto Damage Estimator — Customer-Focused & KPI-Driven

Boyd Group Services; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Boyd Group Services in the United States is seeking an Estimator to provide an exceptional customer experience while creating accurate vehicle repair estimates and coordinating repair needs with customers and insurance providers.

The role involves documenting interactions, guiding customers through the repair process, and ensuring compliance with DRP programs and WOW standards, supporting a high-performing team in a fast-paced shop environment.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store’s KPI’s by maximizing role performance.
• Uphold the company’s Core Values: Honesty, Integrity & Respect.

Skills

Knowledge of repairs

OE guidelines

Awareness of where to look for answers

Basic computer skills

DRP compliance experience

I-CAR training willingness

Valid driver’s license

Education

High School Diploma or equivalent

Job description

Boyd Group Services in the United States is seeking an Estimator to provide an exceptional customer experience while creating accurate vehicle repair estimates and coordinating repair needs with customers and insurance providers.

The role involves documenting interactions, guiding customers through the repair process, and ensuring compliance with DRP programs and WOW standards, supporting a high-performing team in a fast-paced shop environment.