Vehicle Repair Estimator & Customer Experience Leader

Gerber Collision & Glass; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Boyd Group is seeking an Estimator in Birmingham, AL to provide exceptional customer experiences while assessing vehicle damage, documenting repairs, and coordinating with customers and insurance companies throughout the repair process. The role emphasizes accuracy, communication, and teamwork.

Ideal candidates have a High School Diploma, basic computer skills, and a willingness to complete I-CAR training. A valid driver’s license is required, and DRP compliance knowledge is beneficial.

Qualifications

• Awareness of where to look for answers.
• Basic computer skills are required.
• Valid driver’s license required.
• Willingness to complete I-CAR training.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and provide excellent service.
• Ensure compliance with all DRP and insurance client requirements.
• Participate in daily production walks with the management team.
• Support team members as needed and attend health & safety meetings.

Skills

Awareness of how to search for answers

Basic Computer Skills

Valid Driver's License

I-CAR Training willingness

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator in Birmingham, AL to provide exceptional customer experiences while assessing vehicle damage, documenting repairs, and coordinating with customers and insurance companies throughout the repair process. The role emphasizes accuracy, communication, and teamwork.

Ideal candidates have a High School Diploma, basic computer skills, and a willingness to complete I-CAR training. A valid driver’s license is required, and DRP compliance knowledge is beneficial.