Auto Repair Estimator — Customer Experience Champion

JHCC Holdings LLC; Bristol (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Boyd Group in Bristol, VA is seeking an Estimator to create accurate vehicle repair estimates and coordinate repairs. You'll maintain clear communication with customers and insurance companies throughout the process, documenting details and ensuring DRP compliance.

Qualifications include a High School Diploma and at least 1 year of experience. I-CAR training willingness and a valid driver’s license are required, with a focus on delivering excellent customer service.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• Experience with DRP programs and insurance processes.
• Willingness to complete I-CAR training and maintain license requirements.

Responsibilities

• Document every customer interaction accurately and update records promptly.
• Provide accurate, timely information to customers and guide them through the repair process.
• Ensure compliance with insurance client requirements and organizational standards.
• Communicate customer requests to appropriate team members and participate in daily production walks.

Skills

Customer service

Communication

Computer skills

I-CAR training

Education

High School Diploma or equivalent

Tools

DRP processes

Job description

The Boyd Group in Bristol, VA is seeking an Estimator to create accurate vehicle repair estimates and coordinate repairs. You'll maintain clear communication with customers and insurance companies throughout the process, documenting details and ensuring DRP compliance.

Qualifications include a High School Diploma and at least 1 year of experience. I-CAR training willingness and a valid driver’s license are required, with a focus on delivering excellent customer service.