Auto Repair Estimator & Customer Experience Lead

Boyd Group; Bristol (VA); Vor Ort; USD 63.000 - 77.000; Vollzeit

Zusammenfassung

Boyd Group in Bristol, VA is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating needed repairs. You will document every interaction, communicate with customers and insurance providers, and support the repair team to meet KPIs.

The role requires understanding repairs and OE guidelines, a high school diploma or equivalent, and basic computer skills.

Qualifikationen

• Knowledge of repairs and OE guidelines is required.
• Proficiency with computer systems and repair workflow software.
• Must be willing to complete I-CAR training.

Aufgaben

• Document and update every customer interaction with pertinent details.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and internal processes.

Kenntnisse

Basic Computer Skills

Valid Driver's License

Willingness for I-CAR Training

Ausbildung

High School Diploma or equivalent

Knowledge of Repairs and OE Guidelines

Jobbeschreibung

Boyd Group in Bristol, VA is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating needed repairs. You will document every interaction, communicate with customers and insurance providers, and support the repair team to meet KPIs.

The role requires understanding repairs and OE guidelines, a high school diploma or equivalent, and basic computer skills.