Vehicle Repair Estimator & Customer Experience Lead

Boyd Group Services; Montgomery (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Boyd Group Services in Montgomery, AL seeks an Estimator to create vehicle repair estimates and coordinate repair needs with customers and insurers. You will document interactions, ensure accurate communications, and align with the shop’s KPIs through collaboration with the management team.

The role requires knowledge of OE guidelines, DRP processes, and I-CAR training willingness. Strong communication and basic computer skills are essential.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.

Responsibilities

• Document and update customer interactions with pertinent details.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and DRP metrics.
• Participate in daily production walks with the management team.
• Support team members and attend safety meetings as required.

Skills

Customer service

Communication

Basic computer skills

DRP compliance

Education

High School Diploma

Tools

I-CAR Training

Job description

Boyd Group Services in Montgomery, AL seeks an Estimator to create vehicle repair estimates and coordinate repair needs with customers and insurers. You will document interactions, ensure accurate communications, and align with the shop’s KPIs through collaboration with the management team.

The role requires knowledge of OE guidelines, DRP processes, and I-CAR training willingness. Strong communication and basic computer skills are essential.