Vehicle Readiness & Liaison Specialist

Mercedes Benz of Beverly Hills; Beverly Hills (CA); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Mercedes-Benz of Beverly Hills is seeking an Internal Service Advisor to coordinate service for dealership-owned vehicles, manage repair orders, and ensure timely vehicle readiness. This role acts as a liaison among Sales, Service, Parts, and Pre-Owned departments to keep processes moving efficiently.

You will review findings, coordinate approvals, and communicate status, costs, and timelines to stakeholders while upholding meticulous documentation practices in a fast-paced dealership

Qualifications

• Previous automotive service or dealership experience preferred.
• Familiar with repair orders and dealership service operations.
• Ability to manage multiple vehicles and priorities at the same time.
• Strong documentation and follow-through.

Responsibilities

• Coordinate service and repair work for dealership-owned vehicles, including pre-owned and internal inventory.
• Create and manage repair orders, document requested work, and ensure repair information is accurate and complete.
• Review technician findings and coordinate repair needs, approvals, parts, and next steps with the appropriate departments.
• Monitor vehicles throughout the repair and reconditioning process, following up on delays and helping keep work moving efficiently.
• Communicate vehicle status, repair needs, costs, and estimated completion times to internal stakeholders.
• Verify completed work and documentation before closing repair orders and releasing vehicles.
• Partner with technicians, Parts, Sales, Pre-Owned, and Service leadership to support timely vehicle readiness.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service

Job description

Mercedes-Benz of Beverly Hills is seeking an Internal Service Advisor to coordinate service for dealership-owned vehicles, manage repair orders, and ensure timely vehicle readiness. This role acts as a liaison among Sales, Service, Parts, and Pre-Owned departments to keep processes moving efficiently.

You will review findings, coordinate approvals, and communicate status, costs, and timelines to stakeholders while upholding meticulous documentation practices in a fast-paced dealership