Automotive Service Concierge

Mercedes--benz-Group; Chandler (AZ); On-site; USD 48,000 - 72,000; Full time

Job summary

Mercedes-Benz of Chandler is seeking a Service Advisor to sell and schedule needed service work in the service department. You will greet customers, write up vehicle problems, and prepare clear cost estimates.

You will communicate with customers about repairs, parts, and timelines, ensure accurate repair orders, and maintain safety, quality, and professional standards in a busy automotive shop.

Qualifications

• High school diploma or equivalent.
• Valid Driver's License.
• Excellent communication and customer service skills.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Schedule service appointments and collect customer data.
• Greet customers and handle telephone interactions.
• Prepare accurate repair orders with vehicle problems.
• Test drive as needed and verify problems with customers.
• Explain repairs, costs, and timelines to customers.
• Maintain and update service department forms and pricing guides.
• Ensure safety and proper handling of vehicles and parts.
• Close repair orders and obtain customer signatures.

Skills

Communication skills

Teamwork

Automotive knowledge

Attention to detail

Technical reading

Time management

Education

High school diploma

Tools

Technical manuals

Job description

Mercedes-Benz of Chandler is seeking a Service Advisor to sell and schedule needed service work in the service department. You will greet customers, write up vehicle problems, and prepare clear cost estimates.

You will communicate with customers about repairs, parts, and timelines, ensure accurate repair orders, and maintain safety, quality, and professional standards in a busy automotive shop.