Internal Advisor

Careers at Mercedes-Benz of Beverly Hills; Beverly Hills (CA); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation

401(k)

401(k) matching

Flexible spending account

Life insurance

Employee assistance plan

Disability insurance

Job summary

Mercedes-Benz of Beverly Hills is hiring an Internal Service Advisor to support both the Sales and Service teams. You will coordinate service for dealership-owned vehicles, prepare repair orders, and ensure timely readiness for inventory.

You'll liaise with technicians, parts, and leadership to keep vehicles moving, review findings, document costs, and communicate statuses to internal stakeholders. A fast-paced dealership environment rewards accuracy and initiative.

Qualifications

• Experience in automotive service or dealership environments is preferred.
• Knowledge of repair orders and service operations.
• Ability to manage multiple vehicles and priorities.
• Strong communication with technicians and departments.
• Detail-oriented with accurate documentation.
• Valid driver’s license and clean driving record.
• Ability to work in a fast-paced dealership setting.

Responsibilities

• Coordinate service and repair work for dealership vehicles.
• Create and manage repair orders and document requested work.
• Review technician findings and coordinate parts and approvals.
• Monitor repair progress and keep work moving.
• Communicate vehicle status, costs, and ETA to stakeholders.
• Verify work and close repair orders.
• Partner with Technicians, Parts, Sales, and Service leadership.

Skills

Automotive service exp

Dealership ops knowledge

Organizational skills

Communication skills

Attention to detail

Driver's license

Job description

Ready to join a winning team? Your next opportunity awaits at Mercedes-Benz of Beverly Hills. We are hiring an Internal Service Advisor to join the team.

The Internal Service Advisor plays a crucial role in the success of both the Sales and Service departments of the dealership. This role is responsible for serving as a liaison between multiple departments to ensure vehicles are efficiently prepared to be sold and added to the inventory in a timely manner.

What You Will Do

• Coordinate service and repair work for dealership-owned vehicles, including pre-owned, sales, and other internal inventory.
• Create and manage repair orders, document requested work, and ensure repair information is accurate and complete.
• Review technician findings and coordinate repair needs, approvals, parts, and next steps with the appropriate departments.
• Monitor vehicles throughout the repair and reconditioning process, following up on delays and helping keep work moving efficiently.
• Communicate vehicle status, repair needs, costs, and estimated completion times to internal stakeholders.
• Verify completed work and documentation before closing repair orders and releasing vehicles.
• Partner with technicians, Parts, Sales, Pre-Owned, and Service leadership to support timely vehicle readiness.

What We Are Looking For

• Previous automotive service, reconditioning, or dealership experience preferred.
• Working knowledge of automotive repair processes, repair orders, and dealership service operations.
• Strong organizational skills with the ability to manage multiple vehicles and priorities at the same time.
• Ability to communicate effectively with technicians, managers, and other dealership departments.
• Strong attention to detail and commitment to accurate documentation and follow-through.
• Ability to identify delays, resolve routine issues, and keep vehicles progressing through the service process.
• Comfortable working in a fast-paced dealership environment where vehicle turnaround time and quality are important.
• Valid driver’s license and acceptable driving record
• Health insurance
• Vision insurance
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Life insurance
• Employee assistance plan
• Disability insurance

Pay: $35 - $35 / hour

At Mercedes-Benz of Beverly Hills we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.