Internal Advisor

Mercedes-Benz Group; Beverly Hills (CA); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation

401(k)

401(k) matching

Flexible spending account

Life insurance

Employee assistance plan

Disability insurance

Job summary

Mercedes-Benz of Beverly Hills is hiring an Internal Service Advisor to support both Sales and Service, coordinating repair orders and ensuring vehicles are prepared for inventory promptly. You will liaise with technicians, Parts, Pre-Owned, and Service leadership to track repairs, communicate status and costs, and verify documentation before releasing vehicles.

The role requires strong organization, attention to detail, and the ability to move multiple vehicles through a fast-paced service

Qualifications

• Previous automotive service or dealership experience preferred.
• Knowledge of repair orders and dealership service operations.
• Strong organizational skills to manage multiple vehicles.
• Effective communication with technicians and other departments.
• Excellent attention to detail and documentation.
• Ability to identify delays and keep vehicles moving through service.
• Comfortable in a fast-paced dealership environment.
• Valid driver’s license and driving record acceptable.

Responsibilities

• Coordinate service and repair work for dealership-owned vehicles, including pre-owned, sales, and internal inventory.
• Create and manage repair orders, document requested work, and ensure repair information is accurate and complete.
• Review technician findings and coordinate repair needs, approvals, parts, and next steps with the appropriate departments.
• Monitor vehicles throughout the repair and reconditioning process, following up on delays and helping keep work moving efficiently.
• Communicate vehicle status, repair needs, costs, and estimated completion times to internal stakeholders.
• Verify completed work and documentation before closing repair orders and releasing vehicles.
• Partner with technicians, Parts, Sales, Pre-Owned, and Service leadership to support timely vehicle readiness.

Skills

Automotive service experience

Repair processes knowledge

Organizational skills

Communication

Attention to detail

Identify delays

Fast-paced environment

Driver's license

Job description

Ready to join a winning team? Your next opportunity awaits at Mercedes-Benz of Beverly Hills. We are hiring an Internal Service Advisor to join the team.

The Internal Service Advisor plays a crucial role in the success of both the Sales and Service departments of the dealership. This role is responsible for serving as a liaison between multiple departments to ensure vehicles are efficiently prepared to be sold and added to the inventory in a timely manner.

What You Will Do

• Coordinate service and repair work for dealership-owned vehicles, including pre-owned, sales, and other internal inventory.
• Create and manage repair orders, document requested work, and ensure repair information is accurate and complete.
• Review technician findings and coordinate repair needs, approvals, parts, and next steps with the appropriate departments.
• Monitor vehicles throughout the repair and reconditioning process, following up on delays and helping keep work moving efficiently.
• Communicate vehicle status, repair needs, costs, and estimated completion times to internal stakeholders.
• Verify completed work and documentation before closing repair orders and releasing vehicles.
• Partner with technicians, Parts, Sales, Pre-Owned, and Service leadership to support timely vehicle readiness.

What We Are Looking For

• Previous automotive service, reconditioning, or dealership experience preferred.
• Working knowledge of automotive repair processes, repair orders, and dealership service operations.
• Strong organizational skills with the ability to manage multiple vehicles and priorities at the same time.
• Ability to communicate effectively with technicians, managers, and other dealership departments.
• Strong attention to detail and commitment to accurate documentation and follow-through.
• Ability to identify delays, resolve routine issues, and keep vehicles progressing through the service process.
• Comfortable working in a fast-paced dealership environment where vehicle turnaround time and quality are important.
• Valid driver’s license and acceptable driving record
• Health insurance
• Vision insurance
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Life insurance
• Employee assistance plan
• Disability insurance

Pay:

$35 - $35 / hour

At Mercedes-Benz of Beverly Hills, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.