Vehicle Operations Lead - Client Experience & Efficiency

Cox Automotive Inc.; Riverside (CA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Volunteer time off

Job summary

Cox Automotive Inc. is seeking an Vehicle Operations Support Specialist in Riverside, CA to coordinate repair tracking, supplier pricing, and client communications across multiple locations.

This role blends operations, coordination, and technical understanding to ensure timely and accurate repair work while maintaining strong client partnerships. You will collaborate with maintenance, reconditioning, and procurement teams, manage records, and act as a liaison among departments to resolve issues

Qualifications

• Proven experience in operations, client service, and team leadership within the automotive or auction industry.
• Strong understanding of cosmetic and mechanical repair processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities across remote and physical locations.
• Commitment to safety and continuous improvement.
• Customer service experience required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong organizational skills required.
• Good computer software skills necessary. Must possess proficient Microsoft Excel, Word, and Outlook skills.

Responsibilities

• Track repair progress, communicate updates to clients and teams across transportation and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain a smooth repair flow.
• Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.
• Coordinate with procurement and parts suppliers to verify pricing, availability, and sourcing of materials.
• Coordinate sales preparation for commercial accounts and ensure accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
• Communicate process changes, challenges, and account updates to managers and stakeholders.
• Model safe behaviors and adhere to all safety guidelines.
• Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
• Strategically align Cox Automotive's suite of products and services with client business models to drive success.
• Promote upselling opportunities through strong client relationships and service excellence.

Skills

Operations

Client service

Team leadership

Education

High School Diploma/GED

Tools

Excel

Word

Outlook

Job description

Cox Automotive Inc. is seeking an Vehicle Operations Support Specialist in Riverside, CA to coordinate repair tracking, supplier pricing, and client communications across multiple locations.

This role blends operations, coordination, and technical understanding to ensure timely and accurate repair work while maintaining strong client partnerships. You will collaborate with maintenance, reconditioning, and procurement teams, manage records, and act as a liaison among departments to resolve issues