Vehicle Operations Specialist II — Client-Focused Ops

CAI Cox Automotive Corp Svcs., LLC; Riverside (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Automotive is seeking a Vehicle Operations Support Specialist II to drive efficient repair tracking and coordination across multiple locations. The role emphasizes collaboration with maintenance, reconditioning, and procurement teams to ensure timely and accurate work flow.

You will manage client communications, maintain detailed records, and support safety initiatives while aligning services with client needs and company standards.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field.
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong organizational skills required.
• Good computer software skills necessary.
• Proficient Microsoft Excel, Word, and Outlook skills.

Responsibilities

• Track repair progress, monitor timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
• Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.
• Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
• Communicate process changes, challenges, and account updates to managers and stakeholders.
• Model safe behaviors and adhere to all safety guidelines.
• Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
• Strategically align Cox Automotive’s suite of products and services with client business models to drive success.
• Promote upselling opportunities through strong client relationships and service excellence.

Skills

Operations experience

Client service

Team leadership

Communication

Organizational skills

Problem-solving

Safety awareness

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Cox Automotive is seeking a Vehicle Operations Support Specialist II to drive efficient repair tracking and coordination across multiple locations. The role emphasizes collaboration with maintenance, reconditioning, and procurement teams to ensure timely and accurate work flow.

You will manage client communications, maintain detailed records, and support safety initiatives while aligning services with client needs and company standards.