Vehicle Operations Lead - Client Success & Repair Coordination

Cox Enterprises; Riverside (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Cox Automotive is seeking a Vehicle operations support specialist to coordinate and optimize repair workflows across multiple locations. You will monitor repair progress, align with transportation teams, and ensure accurate data capture per client SOPs.

Strong leadership and client-facing skills are essential. You will build relationships with clients and vendors, verify pricing, and support sales preparation while upholding safety and continuous improvement.

Qualifications

• Proven experience in operations, client service, and team leadership within the automotive or auction industry.
• Strong understanding of cosmetic and mechanical repair processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities across remote and physical locations.
• Commitment to safety and continuous improvement.
• Customer service experience is required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong organizational skills required.
• Ability to sit or stand for prolonged periods of time.
• Vision abilities required include close, distance and depth perception.

Responsibilities

• Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
• Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.
• Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
• Communicate process changes, challenges, and account updates to managers and stakeholders.
• Model safe behaviors and adhere to all safety guidelines.
• Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
• Strategically align Cox Automotive’s suite of products and services with client business models to drive success.
• Promote upselling opportunities through strong client relationships and service excellence.

Skills

Operations management

Client service

Team leadership

Automotive industry knowledge

Communication

Organizational skills

Problem-solving

Multi-location coordination

Safety compliance

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Cox Automotive is seeking a Vehicle operations support specialist to coordinate and optimize repair workflows across multiple locations. You will monitor repair progress, align with transportation teams, and ensure accurate data capture per client SOPs.

Strong leadership and client-facing skills are essential. You will build relationships with clients and vendors, verify pricing, and support sales preparation while upholding safety and continuous improvement.