Vehicle Collision Estimator & Repair Coordinator

Holdings LLC; Pace (FL); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group in Pace, FL is seeking an Estimator to provide an exceptional customer experience while coordinating vehicle repairs, communicating with customers and insurers, and documenting damage appraisals. The role emphasizes accuracy, teamwork, and KPI-driven results.

Responsibilities include guiding customers through the repair process, ensuring DRP compliance, and participating in daily production walks and safety meetings.

Qualifications

• Knowledge of repairs and OE guidelines
• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP's; at least 1 year experience
• Must be willing to complete I-CAR Training
• Valid driver's license

Responsibilities

• Document and update every customer interaction accurately
• Provide timely information and guide customers through the repair process
• Ensure compliance with insurance client requirements and metrics
• Follow WOW Operating Ways for drop-offs, repair planning, and communication
• Relay customer requests to relevant team members
• Greet customers with positive energy in person and over the phone
• Understand insurance programs and procedures
• Participate in daily production walks with management
• Support team members as needed
• Attend Health & Safety and staff meetings as required
• Attend trainings and information sessions from Store Manager

Skills

Repair knowledge

OE guidelines

Attention to detail

DRP compliance

I-CAR training willingness

Valid driver's license

Education

High School Diploma or equivalent

Job description

The Boyd Group in Pace, FL is seeking an Estimator to provide an exceptional customer experience while coordinating vehicle repairs, communicating with customers and insurers, and documenting damage appraisals. The role emphasizes accuracy, teamwork, and KPI-driven results.

Responsibilities include guiding customers through the repair process, ensuring DRP compliance, and participating in daily production walks and safety meetings.