Vehicle Collision Estimator - Customer Experience Pro

Boyd Group; Pace (FL); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

Bonus opportunities

Commission-based pay

Job summary

The Boyd Group Pace location is seeking an Estimator to deliver exceptional customer experiences while documenting vehicle damage, coordinating repairs, and communicating with customers and insurance companies throughout the process. Responsibilities include ensuring accurate damage assessments, adherence to DRP requirements, and collaboration with the management team to meet KPIs.

A high school diploma, basic computer skills, and a valid driver’s license are required, with I-CAR training

Qualifications

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's; minimum 1 year experience
• Willingness to complete I-CAR Training; Valid Driver's License

Responsibilities

• Document and update all customer interactions with pertinent details
• Provide accurate, timely information and guide customers through the repair process
• Ensure compliance with insurance client requirements, processes and metrics
• Follow WOW Operating Ways for customer drop-offs, repair planning, communication, and delivery
• Communicate customer requests to the appropriate team members
• Provide positive energy when greeting customers in person and by phone
• Understand required Insurance programs and procedures
• Participate in daily production walks with Management
• Support team members as needed
• Attend monthly Health & Safety and staff meetings (if required)
• Attend training sessions and workshops recommended by Store Manager

Skills

Basic computer skills

DRP compliance

I-CAR training willing

Valid driver’s license

Education

High School Diploma or equivalent

Job description

The Boyd Group Pace location is seeking an Estimator to deliver exceptional customer experiences while documenting vehicle damage, coordinating repairs, and communicating with customers and insurance companies throughout the process. Responsibilities include ensuring accurate damage assessments, adherence to DRP requirements, and collaboration with the management team to meet KPIs.

A high school diploma, basic computer skills, and a valid driver’s license are required, with I-CAR training