Collision Estimator & Repair Coordinator

The Boyd Group; Alabama; On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group is seeking a Collision Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, documenting repairs, and coordinating with customers, insurance companies, and the shop team. You will help drive KPIs and ensure smooth repair flows across the facility.

You will communicate clearly, follow DRP guidelines, and participate in daily production walks and safety meetings while supporting teammates. A valid license and I-CAR readiness are expected.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update all customer interactions efficiently with details.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to appropriate team members.
• Offer positive energy when greeting customers in person and by phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed and attend safety meetings.

Skills

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Basic Computer Skills

Valid Driver’s License

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

The Boyd Group is seeking a Collision Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, documenting repairs, and coordinating with customers, insurance companies, and the shop team. You will help drive KPIs and ensure smooth repair flows across the facility.

You will communicate clearly, follow DRP guidelines, and participate in daily production walks and safety meetings while supporting teammates. A valid license and I-CAR readiness are expected.