Vehicle Collision Estimator - Customer Experience Lead

Mobile Auto Solutions, LLC; Muskogee (OK); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group in Muskogee, OK, seeks an Estimator to create accurate vehicle repair estimates, communicate with customers and insurers, and coordinate repairs to meet KPIs. The role emphasizes documentation, compliance, and customer service excellence.

Responsibilities include guiding customers through the repair process, ensuring approvals and DRP compliance, and participating in daily production walks with management. A high school diploma is required, with I-CAR training encouraged.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Document every customer interaction with pertinent details
• Provide information and guide customers through the repair process
• Ensure compliance with insurance client requirements and metrics
• Coordinate with team members for repair planning and communication
• Attend daily production walks and participate in staff meetings

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Job description

The Boyd Group in Muskogee, OK, seeks an Estimator to create accurate vehicle repair estimates, communicate with customers and insurers, and coordinate repairs to meet KPIs. The role emphasizes documentation, compliance, and customer service excellence.

Responsibilities include guiding customers through the repair process, ensuring approvals and DRP compliance, and participating in daily production walks with management. A high school diploma is required, with I-CAR training encouraged.