Auto Body Estimator - Customer Experience Lead

Boyd Group Services; Pooler (GA); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Boyd Group Services in Pooler, GA is seeking an Estimator to provide exceptional customer experiences by creating estimates and coordinating repair needs, while communicating with customers and insurance companies throughout the repair process.

The estimator will document damages, determine needed repairs and parts, and work with the team to meet KPIs. A high school diploma is required, with knowledge of DRP processes and potential I-CAR training. Valid driver’s license is a must.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Compliance for DRP’s

I-CAR Training (willing to complete)

Valid Driver’s License

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

Boyd Group Services in Pooler, GA is seeking an Estimator to provide exceptional customer experiences by creating estimates and coordinating repair needs, while communicating with customers and insurance companies throughout the repair process.

The estimator will document damages, determine needed repairs and parts, and work with the team to meet KPIs. A high school diploma is required, with knowledge of DRP processes and potential I-CAR training. Valid driver’s license is a must.