Automotive Estimator - Customer-Focused Repair Coordinator

Boyd Group Services; Forney (TX); On-site; USD 55,000 - 78,000; Full time

Job summary

Boyd Group Services in Forney, TX is seeking an Estimator who will create accurate vehicle damage estimates, coordinate repair needs, and maintain clear communication with customers and insurers throughout the repair process.

The role emphasizes delivering exceptional service, meeting KPIs, and working with a team to ensure smooth operations. A high school diploma, basic computer skills, and DRP/insurance familiarity are required; I-CAR training and a valid driver's license are preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

DRP Compliance

DRP Awareness

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Boyd Group Services in Forney, TX is seeking an Estimator who will create accurate vehicle damage estimates, coordinate repair needs, and maintain clear communication with customers and insurers throughout the repair process.

The role emphasizes delivering exceptional service, meeting KPIs, and working with a team to ensure smooth operations. A high school diploma, basic computer skills, and DRP/insurance familiarity are required; I-CAR training and a valid driver's license are preferred.