Auto Collision Estimator — Customer-Driven Repair Lead

Mobile Auto Solutions, LLC; Upper Marlboro (MD); On-site; USD 75,000 - 105,000; Full time

Job summary

The Boyd Group in Upper Marlboro, MD is seeking an Estimator to deliver an outstanding customer experience by creating accurate estimates, coordinating repairs, and communicating with customers and insurance companies throughout the process.

You will document damages, ensure team alignment to KPIs, and participate in daily production walks. A high school diploma, DRP familiarity, and at least 1 year of experience are required; I-CAR training and a valid driver’s license are preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

DRP experience

I-CAR Training

Valid driver’s license

Basic computer skills

OE knowledge

Education

High School Diploma

Job description

The Boyd Group in Upper Marlboro, MD is seeking an Estimator to deliver an outstanding customer experience by creating accurate estimates, coordinating repairs, and communicating with customers and insurance companies throughout the process.

You will document damages, ensure team alignment to KPIs, and participate in daily production walks. A high school diploma, DRP familiarity, and at least 1 year of experience are required; I-CAR training and a valid driver’s license are preferred.