Value Engineering Lead for Customer Outcomes

Mimica Automation; California; Remote; USD 100,000 - 140,000; Full time

Job summary

Mimica Automation is seeking a Customer Success professional to champion value delivery for enterprise customers within our AI-powered process intelligence platform. You will drive outcomes, resolve issues, and partner with Sales, Solution Engineering, and Product teams to expand relationships and adoption across accounts.

As a remote-first, globally distributed company, you will build tailored success plans, translate data into actionable insights, and lead customer trainings to accelerate

Qualifications

• Experience driving business outcomes through customer success initiatives.
• Proven ability to translate complex problems into actionable solutions.
• Strong analytical skills with data-driven decision making.
• Excellent communication and presentation skills for diverse audiences.
• Ability to influence stakeholders across functions and levels.

Responsibilities

• Serve as a strategic advisor to customers to achieve desired outcomes with Mimica.
• Ensure issue resolution and provide product support when customers encounter roadblocks.
• Collaborate with Sales, Marketing, Solution Engineering and Partner teams to co-create account strategies and identify upsell opportunities.
• Advocate for the voice of the customer to influence engineering, ML, and product roadmaps.
• Build and execute tailored customer success plans to ensure value delivery.
• Communicate insights and actionable recommendations derived from Mimica outputs.
• Deliver training programs and onboarding to drive user adoption.

Skills

Customer success

Value engineering

Management consulting

Analytical thinking

Strong communication

Stakeholder management

Training facilitation

Tools

Excel

CRM systems (Salesforce)

ERP systems (SAP/Oracle)

Job description

Mimica Automation is seeking a Customer Success professional to champion value delivery for enterprise customers within our AI-powered process intelligence platform. You will drive outcomes, resolve issues, and partner with Sales, Solution Engineering, and Product teams to expand relationships and adoption across accounts.

As a remote-first, globally distributed company, you will build tailored success plans, translate data into actionable insights, and lead customer trainings to accelerate