Value Engineer – Customer Success (Remote, Stock Options)

Mimica; New York (NY, MA); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Generous compensation + stock options

Remote-first / distributed team

Laptop and setup stipend

Job summary

Mimica is hiring for a Customer Success/Value Engineer to help our enterprise customers achieve measurable outcomes with our AI-powered process intelligence platform. You will advise, resolve issues, and partner with Sales, Solution Engineering and Partner teams to expand accounts.

You will translate customer needs into product feedback, design success plans, run training, and drive adoption across fast-growing customers. Remote-first, globally distributed team.

Qualifications

• Proven background in customer success, value engineering, or management consulting, focusing on driving business outcomes and stakeholder alignment.
• Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and identifying operational inefficiencies.
• Strong analytical skills – comfortable working with large data sets in Excel using pivot tables, lookups, and custom formulas to surface insights.
• Track record of building trust-based relationships with business and technical audiences, adapting style to influence stakeholders across functions and levels.
• Exceptional communication skills – translating complex information into compelling insights, delivering presentations and training, and engaging stakeholders
• Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands.
• Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes.
• Drive to continually develop your skills, improve team processes, and reduce inefficiencies.

Responsibilities

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.
• Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
• Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.
• Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Machine Learning, and Product to influence Mimica’s roadmap and innovation pipeline.
• Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.
• Communicate to customers about their business by pinpointing problems, issues, or opportunities. Interpret Mimica outputs to provide actionable insights, draw key conclusions, make transformational recommendations, and develop concrete next steps to achieve value.
• Execute training programs, workshops, and onboarding sessions to drive user adoption.

Skills

Customer success

Value engineering

Management consulting

Analytical skills

Communication skills

Stakeholder management

Process improvement

Training and enablement

Tools

Excel

Job description

Mimica is hiring for a Customer Success/Value Engineer to help our enterprise customers achieve measurable outcomes with our AI-powered process intelligence platform. You will advise, resolve issues, and partner with Sales, Solution Engineering and Partner teams to expand accounts.

You will translate customer needs into product feedback, design success plans, run training, and drive adoption across fast-growing customers. Remote-first, globally distributed team.