Associate Value Engineer (Post-Sales)

mimica.ai; New York (NY); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Generous compensation + stock options

Distributed work: fully remote or hub/

Company-issued laptop and stipend

Job summary

Mimica is seeking a Customer Success leader for the United States (New York, NY) to drive outcomes for enterprise customers. You will collaborate with Sales, Engineering and Product to shape adoption, reduce friction, and deliver measurable value.

The role emphasizes strategic advisory, issue resolution, and proactive customer enablement. You will build tailored success plans, advocate for customers, and help scale our remote-first team across global accounts.

Qualifications

• Proven background in customer success, value engineering, or management consulting.
• Hands-on experience with process improvement methodologies (Lean, Six Sigma).
• Strong analytical skills using Excel with pivot tables, lookups, and formulas.

Responsibilities

• Serve as a strategic advisor using Mimica to achieve customer outcomes.
• Ensure issue resolution and provide product support when needed.
• Collaborate with Sales, Marketing, Solution Engineering and Partners to drive account strategies and identify upsell opportunities.
• Act as voice of the customer to influence roadmap and innovation.
• Build and execute tailored customer success plans delivering measurable value.
• Communicate insights from Mimica outputs and develop actionable next steps.
• Deliver training programs, workshops, and onboarding to drive user adoption.

Skills

Customer success experience

Value engineering

Process improvement

Analytical skills

Strong communication

Stakeholder management

Prioritization in fast-paced env

Team collaboration

Bias toward action

Tools

Excel

Pivot tables

Lookups

Formulas

Job description

WHAT WE ARE BUILDING

Mimica https://www.mimica.ai/careers is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. We've all seen repetitive tasks and redundant processes quietly drain productivity and creativity. Not because companies don’t want to become more efficient, but because they don’t know where to start.

Mimica automatically analyzes your team’s work, then generates the AI agents to execute it. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.

We’ve raised $26 million in Series B financing and are scaling fast. Backed by investors including Khosla Ventures and Paladin Capital, our proprietary AI technology is trusted by Fortune 500 companies to accelerate transformation. Mimica is recognized as a Top 100 AI Start-up by Accel and an industry Leader by the Everest Group.

Our team

Behind our platform is a team of exceptionally talented people, remote-first and globally distributed across 16+ countries. We're looking for curious, collaborative people excited to solve complex problems. You'll join a fast-paced environment built on high ownership, bottom-up thinking, and transparent, open communication – helping some of the world’s leading organizations transform the way work gets done with AI.

PART OF YOUR DAY-TO-DAY

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.
• Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
• Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.
• Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Machine Learning, and Product to influence Mimica’s roadmap and innovation pipeline.
• Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.
• Communicate to customers about their business by pinpointing problems, issues, or opportunities. Interpret Mimica outputs to provide actionable insights, draw key conclusions, make transformational recommendations, and develop concrete next steps to achieve value.
• Execute training programs, workshops, and onboarding sessions to drive user adoption.

WHAT YOU WILL BRING

• Proven background in customer success, value engineering, or management consulting, focusing on driving business outcomes and stakeholder alignment.
• Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and identifying operational inefficiencies.
• Strong analytical skills – comfortable working with large data sets in Excel using pivot tables, lookups, and custom formulas to surface insights.
• Track record of building trust-based relationships with business and technical audiences, adapting style to influence stakeholders across functions and levels.
• Exceptional communication skills – translating complex information into compelling insights, delivering presentations and training, and engaging stakeholders
• Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands.
• Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes.
• Drive to continually develop your skills, improve team processes, and reduce inefficiencies.

BONUS

• Experience in process intelligence, task mining, automation, or GenAI implementation.
• Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.
• Track record of delivering value quickly and iteratively in high-growth startup environments.

WHAT WE OFFER

• Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.
• Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.
• Company-issued laptop, remote setup stipend, and co-working budget
• Flexible schedules and location
• Ample paid time off, in addition to local public holidays
• Enhanced parental leave
• Health & retirement benefits
• Annual learning & development budget
• Annual workaways and regular virtual & in-person socials
• Opportunity to contribute to groundbreaking projects that shape the future of work

Note: Some benefits may vary depending on location and role

Mimica will only contact candidates from an @mimica.ai email address. We do not request banking or sensitive personal information during the recruiting process.