Value Engineer — Drive Customer Outcomes with AI

mimica.ai; New York (NY); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Generous compensation + stock options

Distributed work: fully remote or hub/

Company-issued laptop and stipend

Job summary

Mimica is seeking a Customer Success leader for the United States (New York, NY) to drive outcomes for enterprise customers. You will collaborate with Sales, Engineering and Product to shape adoption, reduce friction, and deliver measurable value.

The role emphasizes strategic advisory, issue resolution, and proactive customer enablement. You will build tailored success plans, advocate for customers, and help scale our remote-first team across global accounts.

Qualifications

• Proven background in customer success, value engineering, or management consulting.
• Hands-on experience with process improvement methodologies (Lean, Six Sigma).
• Strong analytical skills using Excel with pivot tables, lookups, and formulas.

Responsibilities

• Serve as a strategic advisor using Mimica to achieve customer outcomes.
• Ensure issue resolution and provide product support when needed.
• Collaborate with Sales, Marketing, Solution Engineering and Partners to drive account strategies and identify upsell opportunities.
• Act as voice of the customer to influence roadmap and innovation.
• Build and execute tailored customer success plans delivering measurable value.
• Communicate insights from Mimica outputs and develop actionable next steps.
• Deliver training programs, workshops, and onboarding to drive user adoption.

Skills

Customer success experience

Value engineering

Process improvement

Analytical skills

Strong communication

Stakeholder management

Prioritization in fast-paced env

Team collaboration

Bias toward action

Tools

Excel

Pivot tables

Lookups

Formulas

Job description

Mimica is seeking a Customer Success leader for the United States (New York, NY) to drive outcomes for enterprise customers. You will collaborate with Sales, Engineering and Product to shape adoption, reduce friction, and deliver measurable value.

The role emphasizes strategic advisory, issue resolution, and proactive customer enablement. You will build tailored success plans, advocate for customers, and help scale our remote-first team across global accounts.