Valet Operations Supervisor & Guest Experience Lead

Towne; Cleveland (OH); Presencial; USD 46.000 - 68.000; Jornada completa

Descripción de la vacante

The Associate Manager at Towne Park is responsible for delivering exceptional guest and client experiences at a designated Towne Park location. The role includes supervising guest services, hiring and training associates, and ensuring effective scheduling and performance management to meet service standards.

Key duties include financial management, reporting, addressing customer concerns, and maintaining high visibility with client staff. Travel and emergencies may be required.

Formación

• Associate degree or equivalent is required.
• Valid driver’s license with clean driving record.
• Minimum 1 year of hospitality experience.
• Ability to drive manual transmission.

Responsabilidades

• Ensure high levels of client, customer and associate satisfaction at a Towne Park location.
• Manage guest/patient services and oversee hiring, training, evaluation and discharge of associates.
• Plan, assign and direct work; appraise performance; manage finances and reporting.

Conocimientos

Guest service

Staff training

Scheduling

Communication

Safety awareness

MS Office

Manual transmission

Educación

Associate’s degree or equivalent degree

Herramientas

MS Office

Descripción del empleo

The Associate Manager at Towne Park is responsible for delivering exceptional guest and client experiences at a designated Towne Park location. The role includes supervising guest services, hiring and training associates, and ensuring effective scheduling and performance management to meet service standards.

Key duties include financial management, reporting, addressing customer concerns, and maintaining high visibility with client staff. Travel and emergencies may be required.