Valet Operations Associate Manager — Guest Experience

Towne; Palm Desert (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement savings plan

Paid holidays

Short-term disability

Long-term disability

Telemedicine benefits

Job summary

Towne Park is hiring an Associate Manager to ensure top-tier guest and client satisfaction at a designated Towne Park location. The role includes supervising guest services, hiring and training associates, and driving financial performance with accurate reporting and adherence to safety standards.

Responsibilities include labor planning, performance appraisals, coaching, and maintaining strong client relationships while leading a team of at least two associates.

Qualifications

• Associate’s degree or equivalent preferred.
• Valid driver’s license and clean driving record.
• A minimum of one year of related experience in hospitality.

Responsibilities

• Ensure guest service experience is delivered exceptionally and consistently on all shifts.
• May perform guest/patient service duties including valet parking, bell services, and door services as needed.
• Efficiently allocate labor resources to support service delivery and manage scheduling.
• Recruit and hire new associates, orient and train, and provide coaching and feedback.
• Develop cohesive working relationships with the client’s staff and maintain regular communication.

Skills

Manual transmission

MS Office

Public speaking

Communication

Cultural awareness

Policy interpretation

Professional writing

Accuracy under pressure

Customer service

Education

Associate degree

Tools

Point-of-sale systems

Job description

Towne Park is hiring an Associate Manager to ensure top-tier guest and client satisfaction at a designated Towne Park location. The role includes supervising guest services, hiring and training associates, and driving financial performance with accurate reporting and adherence to safety standards.

Responsibilities include labor planning, performance appraisals, coaching, and maintaining strong client relationships while leading a team of at least two associates.