Guest Experience & Operations Manager

Towne; Philadelphia (Philadelphia County); In loco; USD 48.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision insurance

401k retirement plan

Paid time off and holidays

Descrizione del lavoro

The Towne Park Associate Manager role focuses on delivering exceptional guest experiences while overseeing a small team. You will hire, train, evaluate, and manage associates, plan work, and monitor performance to meet client expectations and financial goals.

Responsibilities include coordinating guest services such as valet, bell, and door services, aligning labor with demand, and maintaining strong client relationships. This position requires hospitality experience and a valid driver's license.

Competenze

• Must have reliable driving and ability to operate in a hospitality setting.
• Strong communication skills and professional demeanor.
• Experience in managing guest/patient services and staff performance.

Mansioni

• Ensures guest service experience is delivered exceptionally and consistently across shifts; lead by example and empower staff.
• Efficiently allocate labor resources to meet service demands and productivity goals.
• Actively participate in recruitment and hiring to build a capable team.
• Oversee onboarding, orientation, training, and coaching for new associates; perform regular performance appraisals.
• Develop cohesive relationships with client staff and ensure clear communication and accountability.
• Understand and drive business metrics for forecasting, productivity, revenue, and service quality.

Conoscenze

Manual transmission driving

MS Office proficiency

Written & verbal communication

Staff training & coaching

Customer service leadership

Recruitment & hiring

Budgeting & financial reporting

Relationship management

Scheduling & time management

Formazione

Associate’s degree or equivalent degree preferred

Strumenti

MS Office (Excel, Word, Outlook)

POS systems

Descrizione del lavoro

The Towne Park Associate Manager role focuses on delivering exceptional guest experiences while overseeing a small team. You will hire, train, evaluate, and manage associates, plan work, and monitor performance to meet client expectations and financial goals.

Responsibilities include coordinating guest services such as valet, bell, and door services, aligning labor with demand, and maintaining strong client relationships. This position requires hospitality experience and a valid driver's license.