Valet Operations Manager — Guest Experience & Team Growth

Towne; Austin (TX); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Disability insurance

Life insurance

AD&D insurance

Job summary

Towne Park is seeking an Associate Manager to ensure high levels of client, customer, and associate satisfaction at a designated location. Responsibilities include overseeing guest services, hiring, training, evaluating, and directing a team, and managing financial reporting.

The role requires leadership to maintain service quality and regulatory compliance across shifts. As part of the team, you will recruit and onboard staff, coach performance, and liaise with the client to meet and exceed

Qualifications

• Must have an Associate's degree or equivalent.
• Valid driver's license and clean driving record.
• Minimum 1 year hospitality experience.
• Knowledge of customer service standards and safety procedures.

Responsibilities

• Deliver exceptional guest service on all shifts.
• Allocate labor to meet service standards and productivity goals.
• Recruiting and hiring activities; conduct interviews.
• Onboarding new associates; provide training and coaching.
• Develop cohesive relationships with client staff and maintain communication.
• Understand and report on business metrics, revenue, and shift reports.

Skills

Guest service

Leadership

Customer relations

MS Office

Communication

Safety knowledge

Education

Associate's degree or equivalent

Driver's license

Tools

POS systems

Security systems

Job description

Towne Park is seeking an Associate Manager to ensure high levels of client, customer, and associate satisfaction at a designated location. Responsibilities include overseeing guest services, hiring, training, evaluating, and directing a team, and managing financial reporting.

The role requires leadership to maintain service quality and regulatory compliance across shifts. As part of the team, you will recruit and onboard staff, coach performance, and liaise with the client to meet and exceed