Valet Operations Supervisor — Guest Experience

Parking Management Company, LLC; Petersburg (VA); Sur place; USD 40 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) plan

Bonus opportunities

Résumé du poste

Parking Management Company, LLC in Petersburg, VA is seeking an Assistant Valet Account Manager to support daily valet operations across multiple properties. The role emphasizes guest service, staff hiring, and operational supervision, with responsibility for revenue controls and payroll review.

You will work hands-on, assist with onboarding, coach associates, and ensure safety. Flexible hours include evenings, weekends, and holidays; travel may be required for account support.

Qualifications

• High school diploma or GED required.
• At least one year of supervisory experience in customer service or hospitality preferred.
• Relevant management or leadership training or certifications preferred.

Responsabilités

• Coordinate daily valet operations, including safe vehicle parking and retrieval, secure key handling, and hands-on shift support.
• Assist with interviewing, hiring, onboarding, and required training. Coach associates, develop future leaders, and promote teamwork and internal advancement.
• Monitor guest service and uniform standards, provide performance feedback, and administer fair, documented progressive discipline under the Account Manager’s guidance.
• Communicate with associates and client contacts, resolve guest and operational concerns, and use feedback to improve service and support account retention.
• Audit weekly timecards, clock punches, reported tips, minimum wage adjustments, and vehicle counts. Resolve discrepancies, submit timely reports, and enforce PMC’s revenue procedures.
• Implement company initiatives, involve staff in process improvement, and support team accountability.
• Participate in assigned on-call coverage and address urgent staffing, service, and safety needs. Work flexible hours, including evenings, weekends, and holidays, as required.
• Attend required meetings and training, travel occasionally for account support or company business, and perform other duties as assigned.

Connaissances

Supervisory experience

Customer service

Hospitality

Leadership training

Formation

High school diploma or GED

Description du poste

Parking Management Company, LLC in Petersburg, VA is seeking an Assistant Valet Account Manager to support daily valet operations across multiple properties. The role emphasizes guest service, staff hiring, and operational supervision, with responsibility for revenue controls and payroll review.

You will work hands-on, assist with onboarding, coach associates, and ensure safety. Flexible hours include evenings, weekends, and holidays; travel may be required for account support.