Valet Operations Manager: Leadership, Service & Budgeting

SP+; Florence (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

SP+ is seeking an Operations Manager, Valet, to lead a team delivering premier client service at a busy parking operation in Kentucky. You will oversee staffing, training, and daily activities, ensuring secure cash handling, compliance, and high-quality customer experiences.

The role emphasizes budget oversight, vendor coordination, and safety improvements, with a focus on proactive client communication and operational excellence in a fast-paced environment.

Qualifications

• Demonstrates ability to lead, manage and motivate team members.
• Passionate about customer service and client satisfaction.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

Responsibilities

• Deliver premier customer service to our clients. Resolve client requests and concerns efficiently.
• Ensure proactive communication with clients regarding opportunities to improve operations.
• Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
• Hire, develop, train, and supervise a team of employees.
• Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership

Customer service

Budgeting / P&L

Problem solving

Microsoft Office

Job description

SP+ is seeking an Operations Manager, Valet, to lead a team delivering premier client service at a busy parking operation in Kentucky. You will oversee staffing, training, and daily activities, ensuring secure cash handling, compliance, and high-quality customer experiences.

The role emphasizes budget oversight, vendor coordination, and safety improvements, with a focus on proactive client communication and operational excellence in a fast-paced environment.