Valet Operations Manager - Guest Experience Leader

Towne Park, LLC.; Columbus (OH); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement plan

Paid time off (PTO)

Holiday pay (6 holidays)

Job summary

Towne Park, LLC. is seeking an Associate Manager to oversee guest and patient services at a designated location. The role includes hiring, training, evaluating, and directing a team, as well as managing labor, performance, and client communications to meet service and productivity goals.

The position emphasizes operational oversight, schedule adherence, and ensuring accurate revenue reporting while maintaining high customer satisfaction and safety standards.

Qualifications

• Associate’s degree or equivalent preferred.
• Knowledge of Towne Park’s safety and security procedures.
• Knowledge of client facility details and service standards.

Responsibilities

• Ensure guest service is delivered exceptionally and consistently on all shifts.
• Efficiently allocate labor resources to support service delivery and adjust staffing as needed.
• Actively participate in recruitment and hiring to place the best candidates.
• Collaborate with Account Manager to orient and train new associates and provide coaching.
• Build relationships with client staff and maintain regular meetings to exceed expectations.
• Drive business metrics for forecasting, productivity, revenue reporting, and turnover.

Skills

Communication

Leadership

Training

Customer service

Staff management

Data interpretation

Education

Associate’s degree or equivalent

Tools

MS Office

POS applications

Outlook

Job description

Towne Park, LLC. is seeking an Associate Manager to oversee guest and patient services at a designated location. The role includes hiring, training, evaluating, and directing a team, as well as managing labor, performance, and client communications to meet service and productivity goals.

The position emphasizes operational oversight, schedule adherence, and ensuring accurate revenue reporting while maintaining high customer satisfaction and safety standards.