Valet Operations Lead & Guest Experience Coach

Towne; Cleveland (OH); Presencial; USD 46.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401k retirement plan

Paid time off

Holiday pay

Descripción de la vacante

Towne Park in Cleveland is seeking an Associate Manager to oversee guest services at a designated location. You will hire, train, and evaluate associates, plan shifts, and manage daily operations to ensure outstanding service and safety.

The role requires at least one year in hospitality, an associates degree, and a valid driver's license. You will work with clients to meet service standards and contribute to budgeting, reporting, and employee development.

Formación

• Associate's degree or equivalent degree required.
• Minimum 1 year hospitality experience.
• Valid driver's license and clean driving record.

Responsabilidades

• Ensure guest service is delivered exceptionally on all shifts.
• Allocate labor resources to support service delivery and productivity.
• Participate in recruitment and hiring for the location.
• Coach and train associates; conduct performance appraisals.
• Maintain client relationships and ensure goals are met.
• Manage revenue reports, scheduling controls and safety.

Conocimientos

Leadership

Guest services

MS Office

Communication skills

Coaching

Educación

Associate's degree

Descripción del empleo

Towne Park in Cleveland is seeking an Associate Manager to oversee guest services at a designated location. You will hire, train, and evaluate associates, plan shifts, and manage daily operations to ensure outstanding service and safety.

The role requires at least one year in hospitality, an associates degree, and a valid driver's license. You will work with clients to meet service standards and contribute to budgeting, reporting, and employee development.