Valet Operations Lead for Guest Experience

townepark; Cleveland (OH); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Short-term Disability

401k Retirement Plan

Job summary

Towne Park is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated Towne Park location. You will oversee guest services, staffing, training, and performance, while working closely with accounts and operations to meet service standards.

Responsibilities include recruiting and coaching staff, managing schedules, monitoring financials and reporting, and addressing customer concerns to deliver exceptional experiences for our clients and

Qualifications

• Experience in hospitality or parking operations and customer service.
• Ability to lead and coach a diverse team.
• Strong communication and problem-solving skills.

Responsibilities

• Ensures guest service is delivered exceptionally and consistently on all shifts.
• Allocates labor resources to support service delivery and productivity.
• Participates in recruitment and hiring to select the best people.
• Directs onboarding, training, and coaching for new and existing staff.
• Develops relationships with client staff and maintains regular communication.
• Drives business metrics for forecasting, productivity, and revenue collection.

Skills

Guest service excellence

Staff management

Recruiting and onboarding

Financial reporting

Team leadership

Job description

Towne Park is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated Towne Park location. You will oversee guest services, staffing, training, and performance, while working closely with accounts and operations to meet service standards.

Responsibilities include recruiting and coaching staff, managing schedules, monitoring financials and reporting, and addressing customer concerns to deliver exceptional experiences for our clients and